ProDigital | Digital Wallet Explained
ProDigital • Transparent Usage Billing

How the ProDigital Digital Wallet Works (Our Way)

A clear, pay‑as‑you‑go system for variable services like calls, texts, emails, AI tools, and more. You only pay for what you (or your team) actually use—no bloated bundles.

See What’s Included Read FAQs
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What is the ProDigital Digital Wallet?

The Digital Wallet is a virtual credit balance used to pay for usage‑based services across your ProDigital workspace. Funds are pre‑loaded from a card on file and billed as you go. This keeps your fixed platform fee low while giving you full control over variable costs.

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Pay‑as‑you‑go: No fixed bundles. You control spend with balance alerts and auto‑recharge settings.

Who pays for what?

Two levels of wallets exist:

  • Client Wallet: Funds your own usage (calls, emails, AI, etc.). Your wallet is billed through your credit card on file, with a transparent costs for management & support.

ProDigital absorbs wholesale charges and pays vendors then rebills them to client wallets based on the active plan.

How it Works

From loading credits to uninterrupted delivery.

1

Load Credits

You add funds to your Client Wallet via credit card. We recommend enabling Auto‑Recharge for worry‑free operations.

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2

Use Services

Each sent text, email, call minute, AI request, or similar deducts from your wallet. Rates are set per service. We surface detailed usage logs.

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3

Auto‑Recharge

When your balance dips below a minimum, the wallet auto‑recharges a preset amount. A Smart Adjustment can raise that amount based on recent spend to reduce frequent small charges.

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Services Paid via the Wallet

These are variable, usage‑based services. Availability depends on your plan and region.

Service Examples How Billing Works Visual Aid
LC Phone (Voice & SMS) Local/toll‑free numbers, call minutes, SMS/MMS, inbound & outbound, call recording* Per number, per minute, per message, recording storage* Insert phone icon set + sample call log screenshot
LC Email Campaign sends, transactional messages, reputation safeguards Per email sent; warmup/reputation tools may be separate Insert email send dashboard screenshot
Conversation AI AI chat, missed‑call text‑back AI, knowledge‑base Q&A Per AI message/request; optional add‑ons may apply Insert chatbot conversation mockup
Verification / Compliance A2P 10DLC registration, brand/campaign fees One‑time + recurring registry fees where required Insert compliance checklist visual
Other Usage Storage, short‑codes, toll‑free verif., call transcription* Varies by feature and provider Insert small feature badges

*If enabled for your account. Some items are region‑specific.

Transparent Rebilling

ProDigital bills ProDigital at wholesale for enabled services. We then rebill your Client Wallet with a straightforward price that covers provisioning, monitoring, reputation/compliance management, and support. This keeps your subscription predictable while aligning variable costs to real usage.

  • ✔ Itemized usage logs inside your portal
  • ✔ Wallet balance & low‑balance alerts
  • ✔ Auto‑recharge with Smart Adjustment
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Note: Exact per‑unit rates can vary by region, number type, carrier, and compliance status (e.g., A2P 10DLC). We’ll surface the current rates inside your account before you enable a service.

Where You’ll See Charges

  • Wallet top‑ups (manual or auto‑recharge) on your card statements
  • In‑app Usage Reports with per‑service breakdowns
  • Occasional compliance/verification fees (if applicable)
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Billing Examples (Illustrative)

Numbers below are examples only. Your in‑app rate card shows live pricing before you enable any usage.

Example A: SMS‑First Clinic

  • 1 local number
  • 1,200 SMS in a month
  • Minimal calling
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Wallet covers: number rental + per‑SMS cost. Auto‑recharge triggers once balance dips below your threshold.

Example B: Call‑Heavy Contractor

  • 2 local numbers, 1 toll‑free
  • 2,000 outbound minutes, recordings on
  • Light SMS + missed‑call text‑back AI
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Wallet covers: numbers + minutes + storage + AI requests. Smart Adjustment may raise recharge amount after first month.

Example C: Email Campaigns

  • 25k marketing emails / month
  • 2 domains with reputation safeguards
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Wallet covers: per‑email send. Reputation tooling may be separate; shown before enablement.

Your Controls

  • Set Auto‑Recharge: Choose minimum balance and reload amount.
  • Alerts: Low balance & recharge confirmations via email.
  • Usage Visibility: Per‑service reporting and export.
  • Enable/Disable: Turn specific features on/off any time.
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Our Safeguards

  • Baseline spend caps for new accounts
  • Monitoring for deliverability & reputation
  • Guidance on A2P 10DLC and sender best practices
  • Optional reviews of campaign strategy to reduce waste

Disclosures & Notes

  • Per‑unit pricing is shown in‑app before you enable a service and may change by provider or region. We keep the rate card current and will notify you of material changes.
  • Compliance (e.g., A2P 10DLC) may require one‑time and recurring registry fees. These are surfaced at activation time.
  • Some features (recordings, transcripts, storage) can increase usage. We’ll help you tune retention settings.
  • All charges flow through your Client SaaS Wallet; subscription fees are separate from usage.

Need Help Estimating Monthly Spend?

We can model expected usage (calls/minutes, SMS volume, email sends, AI traffic) and set a sensible starting auto‑recharge amount. After your first month, Smart Adjustment can optimize reloads.

Book a 15‑min setup consult

Want Fixed Budgeting?

Ask us about pre‑funded monthly pools or usage guardrails for stricter cost control—ideal for seasonal campaigns or pilot programs.

Talk to Sales

Get Started

Turn on the wallet, set your thresholds, and start using smart, integrated communications across your ProDigital stack.

  • Enable Wallet & Auto‑Recharge
  • Pick your numbers & sender domains
  • Complete any required compliance
  • Launch your campaigns with confidence
Open My ProDigital Portal

Support

Email [email protected] for billing questions, rate cards, or usage exports.

Last updated: 02 Sep 2025 (America/Regina)

Frequently Asked Questions

Do I have to enable Auto‑Recharge?

No, but we strongly recommend it. Without it, services may pause when your balance hits zero, which could interrupt campaigns or replies.

What causes rates to vary?

Carrier and region differences, number types (local, toll‑free, short‑code), compliance status, and feature add‑ons (e.g., recording storage, AI usage) can impact per‑unit rates.

How are refunds handled?

Wallet top‑ups are generally non‑refundable once usage has occurred. If there’s an error, contact ProDigital support and we’ll review promptly.

Can I cap my spend?

Yes. We can set soft alerts and discuss hard caps. Note that hard caps may stop in‑flight activity (e.g., scheduled sends) once reached.

Where can I see my detailed usage?

Inside your ProDigital portal: Settings → Billing → Wallet & Usage. We can also provide exports on request.